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Warranty

Quality Guarantee Tyre Warranty

Tyre Warranty

As we mentioned about the subject,
We would like to state our limited warranty policy in below.

  • Standard Warranty

    • 1. Eligibility

      This warranty standard is applied to the purchaser of any new tyre manufactured by HANKOOK Tyre Co., Ltd.

    • 2. Warranty validity

      This warranty is valid till reaching the minimum depth of groove index TWI* or 5 years since production date, depending what will happen first.

      TWI: Tread Wear Indicator – Minimum groove depth to use the tyre by law. (1.6mm)

    • 3. Condition of claim inspection

      • a. To report claim on the form provided from the manufacturer or the authorized personnel.
      • b. Deliver claim product.

    • 4. Compensation Method

      Hankook will give compensation on the following conditions:

      • - Compensation Amount = Purchasing Price × Adjustment Ratio
      • - Adjust Ratio = Percentage of remaining usable groove depth

    • 5. The warranty does not cover

      • a. The warranty does not cover compensation for time delays, temporary vehicle stoppage, discomfort and costs and inconvenience related to claim submission, calling technical service, extra travel time, extra wages, vehicle downloading, hiring substitute vehicle, vehicle reloading.
      • b. Any financial losses: profit, income, expected savings, company value losses and etc.
      • c. Any other damages, losses and injuries caused directly or indirectly by product fault, assembly mistakes or carelessness, or any mistake of providing tyre services.

    • 6. What is not covered

      This warranty policy does not apply to tyres which are being serviced under the following conditions:

      • a. Any products that were repaired regardless method, scope of repair and person who made a repair.
      • b. Irregular wear or tyre damage due to:
        • - Road hazards such as punctures, cuts, snags, scuffs, carcass bruised or impact breaks.
        • - Fire, wreck or collision.
        • - Improper inflation, overloading, high speed spinning, improper mounting or demounting, running flat, off-road use, racing, vandalism, willful damage or abuse.
        • - Misalignment, wheel imbalance, defective brakes or shock absorber use of tyre chains.
        • - Any tyre which has failed as a result of adding material (e.g. tyre fillers, sealant, or balancing substances)
      • c. Continued use while flat or service under/over inflation.
      • d. Ozone or weather cracking on tyres over four (4) years old from the date of manufacture and stock which is not proper area.
      • e. With less than minimum tread wear out depth, 1.6mm.
      • f. With the serial number cut or buffed.
      • g. Ride disturbance due to damaged wheels or after the first 0.8mm of tread wear.
      • h. Loss of time or use, inconvenience or any incidental or consequential damage.



      PCR guideline






      TBR guideline